Globally sourced and sustainable timber products
FAQ’s
Here’s everything you need to know before ordering our products.
The product I want isn't listed - is it unavailable?
We often source non‑stock items on request, so if you can’t find what you need on our website, it doesn’t necessarily mean it’s unavailable. Get in touch with our team and we’ll be happy to check availability or source it for you.
What is the minimum order?
Although we specialise in high volume requirements we can supply smaller quantities. Our minimum order is typically 6 packs for deliveries and 1 pack if collecting from one of our port facilities.
How quickly can you deliver?
Delivery lead times vary depending on the type and size of your order. As a general guide for stock items:
- Part‑loads: up to 7 working days
- Full‑loads: up to 3 working days
Bespoke items or deliveries direct from the mill will have variable lead times, which we’ll confirm on an enquiry‑by‑enquiry basis.
Do you offer nationwide delivery?
We deliver nationwide. Whether you need a full load or a part load, we can supply customers across the UK. If you have a specific location or delivery requirement in mind, just let us know and we’ll be happy to arrange it.
How do I place an order?
To place an order, simply visit our Contact page and enter your postcode to find your local representative. They’ll provide pricing, availability, and handle your order from start to finish.
